Shipping Policy
We believe that getting your order to you should be as exciting as receiving it. So, let us walk you through the journey of your package.
Order Processing:
Once you've clicked that order confirmation button, the magic begins. We aim to process your order within 1 to 5 business days, making sure it's ready to embark on its adventure. Please note that weekends and holidays may add a dash of delay to this process.
Notification of Shipping:
As soon as your order leaves our hands, we'll send you a notification, so you can eagerly await its arrival.
Domestic Shipping Rates and Estimates:
At our online store, we believe in equal opportunities for all orders. Enjoy Flat $10 Shipping Australia Wide on every order. However, please note that our safes are not included in this offer. Don't worry, though; if you decide to add a safe to your cart, the shipping charges will be calculated and displayed at the checkout. We like to keep things transparent!
Professional Series Safes:
Ah, our professional series safes. They hold a special place in our hearts and require special attention. As they cannot be ordered online, we invite you to contact us directly. Simply reach out, and we'll gladly provide you with a quote for supplying, delivering, and even installing your new safe. Now that's what we call a tailor-made experience!
Tracking Your Order:
We provide you with a tracking number once your order has embarked on its journey. You'll receive an email notification from us, containing that magical number. Be patient for a little while, as it may take up to 48 hours for the tracking information to become available. Then, you can indulge in the joy of tracking your package's progress, step by step.
Delayed Delivery? Let Us Know:
Sometimes, despite our best efforts, a package might take longer than expected to reach you. If you haven't received your order within 10 days after receiving the shipping confirmation email, fret not! Simply drop us an email at info@blui.com.au, including your name and order number. We’ll investigate the matter for you. Rest assured, we won't rest until we've solved the mystery of your missing package.
Shipping to P.O. Boxes:
The classic P.O. Box. While we adore their simplicity, occasionally, they can pose a challenge for delivery. But fear not! If we foresee any hurdles in reaching your P.O. Box address, we'll reach out to you beforehand. We believe in finding solutions, so together, we'll make alternative arrangements that ensure your order safely finds its way to you.
International Shipping:
We offer international shipping to the following countries for some products: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, and Vatican City.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BLUi is not responsible for these charges if they are applied and are your responsibility as the customer.
Damaged Goods? Let's Fix It:
While we take great care in packing your order securely, the unexpected can happen during transit. If your order arrives damaged, we're truly sorry for the inconvenience caused. To make things right, we're here to make things right! In the unfortunate event that your package arrives in less than perfect condition, please don't hesitate to reach out to us. Simply shoot us an email at info@blui.com.au with your order number and a photo showcasing the item's condition. We believe in addressing these situations on a case-by-case basis, as each situation is unique. But rest assured, we'll go above and beyond to work towards a satisfactory solution. Your happiness is our priority!
Got More Questions?
We're thrilled that you've made it this far and are eager to assist you further. If you have any lingering questions, curiosities, or simply want to share your excitement about your order, please don't hesitate to get in touch. Our dedicated team is here, ready to provide you with the information and support you need. Drop us a line at info@blui.com.au, and we'll be delighted to assist you on your shipping journey.
