Refund Policy
1. Goods Returned
Returns Procedure:
These provisions govern the return of any Goods to us for any reason:
1.1. Acceptance of Returns: Returns are accepted only if there was a defect in the Goods at the time of purchase or if we have corresponded and agreed that you may return them.
1.2. Pre-Return Checks: Prior to returning the Goods, please carefully review the instructions to ensure correct assembly and compliance with any power supply, plugs, and socket provisions.
1.3. Timely Return: Goods must be returned to us promptly upon discovering any defect but no later than 15 days.
1.4. Packaging Requirements: Goods should ideally be returned:
- With both the Goods and all packaging in their original condition whenever possible;
- Securely wrapped;
- Including our delivery slip or manufacturer’s delivery slip;
- At your own risk and expense.
1.5. Return Procedure: The return procedure for Goods is detailed on Our Website. Failure to adhere to this procedure may result in difficulty identifying you as the sender of the Goods.
1.6. Fault Declaration: When returning faulty Goods, please enclose a note clearly stating the fault and when it occurred.
1.7. Manufacturer's Guarantee: Most Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Initial checks should be made on the plug, fuse, batteries, and manufacturer's operating instructions.
1.8. Additional Protection: If delivery was made to an Australian address, you are also protected by the Competition and Consumer Act 2010.
1.9. Remedy: If we acknowledge that the Goods are faulty, we will:
- Refund the cost of return carriage;
- Repair or replace the Goods at our discretion.
2. Exceptions to Entitlements:
Consumers are not entitled to a repair, replacement, or refund under the consumer guarantees in the following circumstances:
- They received what they requested but changed their mind, found the product cheaper elsewhere, or decided they didn't like the purchase.
- The problem with the product stemmed from consumer misuse.
- They were aware of the problem before purchasing but may be entitled to a remedy for a different undisclosed problem.
- They requested a service against the advice of the business, leading to the problem.
- The issue with a service was caused by someone other than the business.
3. Consumer Entitlements:
Consumers are entitled to a solution of repair, replacement, or refund if the purchased product or service fails to meet consumer guarantees. The choice of remedy typically depends on the nature of the purchased item and the severity of the problem, whether major or minor. In certain situations, consumers have the option to select their preferred remedy.
4. Business Assessment:
We reserve the right to assess the product or service before providing a remedy.
This policy encompasses our commitment to customer satisfaction while ensuring compliance with relevant consumer protection laws and guidelines.
Special Order Disclaimer: Please note that special order items such as some tags and fobs are specifically programmed and printed based on the site code and number range you provide. Accuracy in these details is crucial, as changes or cancellations cannot be made once customisation begins. Due to the personalised nature of these fobs, refunds or returns cannot be accommodated. For any inquiries or assistance, our customer support team is ready to help.
