Can I have the Police, Fire Brigade and Ambulance directly respond to my alarms?

Police can only respond to a verified intruder alarm (for example, video verified or verified by a security guard). However, we can have the police directly respond to duress, hold-up and panic alarms. To put this procedure in place, we need a signed authority form from you which authorises our team to request the Police attend, directly. You can download the forms you need from our downloads page.

Similarly, you can authorise us to despatch Ambulance services in case a medical alarm is received by our control room team, or to despatch the Fire Brigade directly should a fire/smoke alarm be reported back to base.

Once you've completed and signed the relevent forms, please scan your signed forms and attach them to a new support ticket. Create a new support ticket here. We'll be in touch when we've received your forms and will confirm once these procedures are in place.

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